What we accept

Four ways to pay

We don't accept cheques, bank transfers, cash on delivery, cryptocurrency, or purchase orders. If none of the four options above work for you, write to us and we'll see what we can do.

Prices and currency

US dollars, all in

Every price on this site is in US dollars (USD), and it's the full amount you'll be charged.

Shipping is free on every order, and no sales tax is added at checkout. The figure on the product page is the figure on your card statement.

When you're charged

Immediately, and here's why

1. You place the order

   Payment is authorised and captured in full at that moment. We don't take deposits or split payments.

2. Production starts

   Because every item is made specifically for your order, your payment is what allows us to send it to production. There's no stock to reserve — the piece doesn't exist until it's paid for.

3. You get a receipt

   An order confirmation with a full breakdown lands in your inbox straight away. Keep it — the order number on it makes any future email to us much faster to answer.

On your bank statement the charge will appear as Wild Hollow Co. or a close variation of it. If you see something you don't recognise, check with anyone else who has access to the card before assuming the worst — then email us and we'll look it up.

How your card details are handled

We never see them

Checkout runs on Shopify's payment infrastructure, which is PCI DSS Level 1 certified — the same standard the card networks require of banks. Card numbers are encrypted in transit and go straight to the payment processor.

We never receive, see, or store your full card number. What we can see on an order is your name, delivery address, email, and the last four digits of the card, which is all we need to fulfil the order and nothing more.

When a payment doesn't go through

Usually boring, usually fixable

A declined payment means no order was created and nothing goes to production. If you see a pending charge for an order that failed, it's an authorisation hold, not a payment — it drops off on its own, typically within three to five business days depending on your bank.

Changes, cancellations and refunds

The window is short

Production begins almost immediately after payment, so we can only cancel an order and refund it in the first few hours. If you need to cancel, email us right away — the sooner you write, the better the odds. Once an item is in production it can't be stopped, because it's already being made for you specifically.

Where a refund is due, it goes back to the original payment method. We can't send it anywhere else — that's a rule from the card networks, not a preference of ours. Expect five to ten business days for it to appear, depending on your bank.

If something arrived wrong or damaged, you don't need a refund conversation first: keep the item, send us a photo, and we'll replace it. The Returns & Replacements page has the details.

Before you dispute a charge

Please email us first

If something's gone wrong, one email nearly always sorts it faster than a chargeback does. A dispute takes weeks to resolve through your bank, and in the meantime we can't send you a replacement or fix the actual problem. We can usually do both the same day.

We take fraud seriously in the other direction too. Orders that trip our processor's fraud checks may be held for verification, and we may ask you to confirm a detail before we release them to production. It's rare, it's quick, and it exists to protect you as much as us.