Returns & Replacements
Returns & Replacements
We don't ask for your item back. Keep it — just show us what went wrong.
We don't accept returns
And here's the honest reason why
Every Wild Hollow piece is made to order. Nothing sits in a warehouse waiting for someone — it's printed, sewn, or pressed the moment you buy it.
That means a returned item can't go back on a shelf and can't be sold to anyone else. It travels across the world a second time, gets handled, and then gets thrown away. You lose time packing it up and standing in line at the post office. We lose the item. The planet gets a shipping label it didn't need. Nobody wins.
So we've taken returns out of the equation entirely.
Keep the item. Send us a photo.
If something is genuinely wrong with your order, we don't need the item back to believe you. We need to see it. One clear photo is all it takes — and if it shows a real problem, we'll arrange a replacement.
How it works
Three steps, no packaging required
-
Take a photo of the problem
Good light, whole item in frame, the issue clearly visible. Photos are the only form of evidence we can work with — we can't assess a description alone.
-
Email it to us within 30 days of delivery
Send it to info@wildhollowco.com with your order number in the subject line. After 30 days we're no longer able to open a claim with our production partners.
-
We review and reply
If the photo clearly shows something is wrong with the item, we'll arrange a replacement at no cost to you. Keep the original — do not ship anything back.
What a useful photo looks like
Show us, don't tell us
The clearer the photo, the faster we can say yes. A handwritten note in the frame is genuinely helpful — it removes any doubt about what we're looking at.
Lay the item flat next to a tape measure so we can compare it against our size guide, and add a note in the shot.
“Look, this is too small.”A close-up of the flaw, plus one photo of the full item so we can see where on the piece it sits.
“Print is cracked here.”Photograph the damage and the packaging it arrived in, before you throw the box or mailer away.
“Arrived torn.”One photo of what you received next to the product page or your order confirmation on screen.
“Ordered green, got grey.”If more than one item in your order has the same issue, put them all in a single frame together — that's what our production partners need to verify the claim.
What we can and can't replace
So you know where you stand
✓ We'll send a replacement
- Printing, pressing or stitching errors
- Item arrived damaged or torn
- Wrong item, wrong colour or wrong size sent
- Something missing from your parcel
- Measurements clearly outside our size guide
- Parcel confirmed lost in transit
✕ We can't replace
- The size you ordered fits as our size guide describes, but you'd prefer a different one
- Slight colour differences between your screen and the printed piece
- Very small print placement variations, up to roughly half an inch
- The faint smell or light residue on new printed garments — both wash out
- Normal wear, washing damage, or damage after use
- Parcels sent to an incomplete or incorrect address
Lost parcels
If it never arrived
If tracking has gone quiet, first check the address on your order confirmation and ask at your local post office or pickup point — parcels are often held there. If it still can't be found, email us. For orders within the same region, get in touch once 30 days have passed since dispatch; for international orders, once 45 days have passed. Reach out within a week of that point so we can still open a claim.
Cancellations and address changes
Speak now, please
Because production starts almost immediately, we can only change or cancel an order in the first few hours after you place it. Email us straight away and we'll do what we can. Once an item is in production it can't be stopped, and once it's shipped to a wrong address it can't be recovered — so please double-check your address at checkout.
Talk to a human
Photos, questions, or something this page doesn't cover — write to us. We read every email and normally reply within one to two business days.
info@wildhollowco.comPlease include your order number and attach your photos to your first message. It saves us both a round trip.