Shipping & Delivery
Shipping & Delivery
Made for you after you order, printed close to home, and tracked the whole way.
Where we ship
United States
We currently ship to all 50 states, including PO boxes and APO/FPO addresses.
Shipping is free on every order — the cost is already built into our prices, so the number you see on the product page is the number you pay. We don't ship internationally yet. If you're outside the US and want a Wild Hollow piece, write to us and we'll let you know when that changes.
How long it takes
Two stages, not one
Nothing we sell sits in a warehouse. Every piece is printed, pressed or stitched after you place your order, which means there are two clocks running: the time to make it, and the time to ship it.
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Within a few hours
Order confirmed
You'll get a confirmation email straight away, and your order goes to the production partner closest to your delivery address.
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2–7 business days
Made to order
Your piece is printed and quality-checked. Larger orders, and anything ordered during the holiday rush, sit at the longer end of this range.
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3–8 business days
On its way
Once it leaves the facility you'll get a tracking number by email. Most parcels move faster than this, but we'd rather quote you honestly than optimistically.
Business days are Monday to Friday and exclude US public holidays. Orders placed on a weekend start their clock the following Monday.
Tracking your order
Watch it come to you
As soon as your parcel is handed to the carrier, we email you a tracking link. Give it 24 to 48 hours to start showing movement — carriers often scan a label into their system well before the parcel physically moves.
If the tracking hasn't updated in more than five business days, that's worth an email. Write to us at info@wildhollowco.com with your order number and we'll chase it up.
Why your order might arrive in two parcels
This is normal, not a mistake
Different products are made on different machines, sometimes in different facilities. If you order a tee and a mug together, they may be produced in two places and shipped separately.
When that happens you'll receive a separate tracking number for each parcel, and they may arrive a few days apart. Nothing is missing — the rest is still on its way. If one parcel arrives and the other hasn't shown up within a week, let us know.
Your address matters more than you'd think
Please check it twice
An incorrect address is the one thing we can't fix for free.
If a parcel is returned to the facility because the address was incomplete or wrong, our production partners won't replace it at no cost — and because the item is made specifically for you, we can't resell it. We'd have to charge you for a reprint.
Production starts almost immediately, so we can only correct an address in the first few hours after an order is placed. If you spot a mistake, email us right away and we'll do everything we can. Once an item is in production, it can't be stopped.
Delays we can't control
Being straight with you
What causes them
- Severe weather and natural disruption
- Carrier backlogs, especially November and December
- A blank garment being temporarily out of stock
- An item failing quality control and needing a reprint
What we do about it
- Reprints for failed quality checks happen automatically, at our cost
- We'll email you if your order is running noticeably behind
- You can always ask for a status update — we'd rather you asked than waited
All delivery estimates on this page are estimates, not guarantees. Once a parcel is with the carrier, its journey is out of our hands — but chasing it isn't, and we will.
Lost parcels
If it never arrives
Before anything else, two quick checks that solve most cases: confirm the address on your order confirmation is correct, and ask at your local post office or carrier pickup point. Parcels are frequently held there without a card being left, and they often turn up with a neighbour or in a side porch.
If it still can't be found once 30 days have passed since dispatch, email us within the following week so we can open a claim with the carrier and our production partner. Past that window the claim can no longer be filed, and we lose the ability to replace it for free.
Marked delivered, but nothing there
It happens more than you'd expect
Carriers occasionally scan a parcel as delivered a day before it actually lands. Wait 48 hours, check with anyone else at the address and any safe-drop spots, then get in touch. Include your order number and we'll take it from there.
Something wrong with what arrived?
Different page, easy process
If your order arrived damaged, flawed, or simply isn't what you ordered, you don't need to send anything back. Keep it, take a photo, and email it to us — our Returns & Replacements page explains exactly what we need and what we'll replace.
Talk to a human
Questions about an order in transit, an address that needs changing, or anything this page doesn't cover — write to us. We read every email and normally reply within one to two business days.
info@wildhollowco.comPlease include your order number in the subject line. It gets you a faster answer.